Our business partner is looking for a new Danish-speaking Customer Service and Order Management Representative colleague. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!
Pozíció leírása / Job description
- being first point of contact for B2B partners (e-mails, phone calls)
- checking incoming information about client contracts, pricing, etc.
- provide exceptional support for clients with high understanding and communication skills
- cooperating with other departments (e.g. sales, finance)
- managing orders for a specific region via various ordering channels
- ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- full professional proficiency in English and Danish are a must (written and spoken)
- professional experience (>1 years) in any of the following fields: customer service, administration, order management, IT service desk
- ability to keep deadlines whilst identify errors and recommend process enhancements
- you are a customer focused team player with attention to details and prioritization skills
- strong communication skills and proactive mindset
- problem solving skills, with the ability to gather, organize, and illustrate ideas clearly and concisely
- Competitive salary and Cafeteria benefit package
- Home Office opportunity (2 days/week)
- Supportive working environment
- Training support
- Long-term career opportunity
For further information contact me in the given email address below:
boglarka.roka@randstad.hu
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