polish speaking service desk analyst | budapest

megjelenés dátuma
kapcsolat
randstad hungary
állás típusa
határozatlan idejű
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az állás részletei

megjelenés dátuma
elhelyezkedés
budapest
álláskategória
Ügyfélszolgálat
állás típusa
határozatlan idejű
referenciaszám
25313 / 25516
kapcsolat
randstad hungary
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Cégleírás / Organisation/Department

Flights are delayed in Sao Paulo, harvesting has stopped in Johannesburg, or simply a laptop is not booting up in Debrecen…

Would you enjoy to be part of the team who will resolve similar issues of one of our Fortune 500 international customers while using your language skills? Are you curious to investigate for a solution when you face a new challenge?

If the answer to both questions is yes, perfect! We have the best opportunity for you here!



Pozíció leírása / Job description

  • As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with colleagues from around the world.
  • They will contact you via email, phone, chat or a self-service portal and your task will be to support them in Polish and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
  • Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.
  • However – being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction


Elvárások / Requirements

You are the perfect candidate if you:

  • have Polish and English knowledge that you can use on a daily basis
  • feel enthusiastic about answering questions and providing support to international partners

Advantages:

  • Customer Service / Service Desk / IT support experience
  • Knowledge of computer hardware/peripherals and printers
  • Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares


Amit kínálunk / Offer

  • dynamic work environment
  • great diversity of cultures
  • competitive salary
  • language trainings
  • short and long term career opportunities
  • on-site relax & gym rooms




Kapcsolattartó / Information

Viktoria Nagy

iktoria.nagy@randstad.hu