polish speaking service desk agent | budapest

Cégleírás / Organisation/Department

Do you speak Polish and English? Are you interested in the IT field and solving problems? You also would like to work at a multinational company where you can meet and work together with many different nations?

You are at the RIGHT PLACE! Our multinational partner is looking for Polish speakers to join their amazing team and support the world from Budapest. Click at the application bottom and start or continue your career with us!

Pozíció leírása / Job description

As a Polish speaking service desk analyst your tasks will be:

• Resolving IT issues for our multinational customers remotely from Budapest.
• Customers can contact you via email, phone, chat or a self-service portal and your task will be to support them in Polish and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
• Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.
• As being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction

Elvárások / Requirements

• Fluent POLISH AND ENGLISH language knowledge (written and verbal)
• 0.5-1 year customer service or IT help desk experience
• Having good problem solving and communication skills

Amit kínálunk / Offer

We offer a colorful and dynamic work environment with:

• a great diversity of nationalities, cultures and business areas: almost 50% of our team is international; your colleagues are from 80 countries.
• Language courses: You will have the opportunity to learn new languages or improve existing language skills. Enroll to our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team.
• Training: Are you concerned about your IT skills? Are you a comfortable home user of today’s technologies and have interest and affinity to learn more about IT? We are ready to provide the technical and soft skill training necessary to be successful in your position. In addition, you will have access to various well-known online learning platforms.
• Internal rotations in-between professional areas and promotions: As the company is growing continuously, you will have an opportunity to choose your own career path. Our team will support your aspiration in your future personal and professional development.
• Volunteering, sport and employee events: You will be part of a great community where you can engage in various sports, social responsibility activities, student or employee events while making nice memories with your teammates.

Kapcsolattartó / Information

We kindly ask you to apply only if you have already worked in Hungary and preferably already staying in Hungary, because our partner cannot accept applicants who require their first work permit. Thank you for your understanding.

In case of any questions please feel free to contact me!

nora.czigany@randstad.hu