polish speaking service desk agent | budapest

Cégleírás / Organisation/Department

Our global business support partner is looking for newcomers to their Polish speaking service desk analyst (L1) team.

Pozíció leírása / Job description

As a Polish speaking service desk analyst your tasks will be:

• Resolving IT issues for our multinational customers remotely from Budapest.
• Customers can contact you via email, phone, chat or a self-service portal and your task will be to support them in Polish and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
• Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.
• As being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction

Elvárások / Requirements

• Fluent POLISH AND ENGLISH language knowledge (written and verbal)
• 0.5-1 year customer service or IT help desk experience
• Having good problem solving and communication skills

Kapcsolattartó / Information

We kindly ask you to apply only if you have already worked in Hungary and preferably already staying in Hungary, because our partner cannot accept applicants who require their first work permit. Thank you for your understanding.

In case of any questions please feel free to contact me!

viktoria.nagy@randstad.hu