senior business analyst | budapest

megjelenés dátuma
randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
IT / Telekom
állás típusa
határozatlan idejű
28322 / 29362
randstad hungary
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Cégleírás / Organisation/Department

About the company:

Aegon Global Technology Service (GTS) provides technology infrastructure support as well as business consulting services to the Aegon USA, European enterprise and business partners. The information technology services encompasses regional services, enterprise-wide application services, architecture, product assessment, customer service, internet and messaging, server management, telecommunications, security, data service and more.

We are looking for a Senior Business Analyst for the Aegon GTS team.

The Business Analyst Pool work as liaisons between the business and GTS with a focus on current and new initiatives. Primary areas of responsibility include business analysis, database analysis, development, process improvement, software testing, application and client security administration, and general application administration and support.

Primary Purpose of the Position:

The Business Analyst Pool is within GTS Service Delivery with knowledge of business functions and GTS services. The Business Analyst team partners with internal clients, external application vendors and GTS team members across the world to provide business requirements definition, software quality assurance, development and on-going maintenance of global applications that are used to support the business needs of Aegon.

Pozíció leírása / Job description

Key Duties, Accountabilities and Responsibilities:

Business Analysis

o Define and document business requirements related to system functionality, performance, security and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.

o Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or projects functional requirements.

o Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems.

Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies.

Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).

o Interact with the business in order to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.

o Liaise with peers in country-units and external parties in the field of Business Analysis, Project Management, Business Process Management, Application Management and Test Management, to exchange best practices, knowledge and processes and to mature and improve Business Analyst role and expertise/skills.

Quality Assurance

o Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.

o Coordinate user acceptance testing with business end-users of application. o Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.

o Track and report on Service Level Objectives (SLOs).

Operational Support

o Preparation of application administration documents, end-user documentation, and/or application training to end-users.

o Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.

o Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.

o Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.

o Ensure proper application monitoring is in place and reviewed. Coordinate with technical staff if there is an issue.

o Understanding risk and compliance controls and working with GTS Compliance team to ensure controls are met and/or mitigated.

Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.

Exhibits regular, reliable, punctual and predictable attendance.

Elvárások / Requirements

The successful candidate will have a Bachelors degree in a related field or equivalent knowledge and a minimum related work experience of 5-7 years for Senior in the areas listed below:

-Moderate to well-developed in business requirements gathering and documenting

-Moderate to well-developed skill in quality assurance and testing methodologies

-Moderate to well-developed skill in creating application administrator guides and user documentation

-Moderate to well-developed understanding of application security and related compliance processes

-Moderate to well-developed business process analysis/mapping skills

-Moderate to well-developed level of experience working with Service Level Objectives (SLO) management and reporting

-Moderate level of ability estimating and budgeting for IT services

-Well-developed knowledge of standard SDLC methodologies

-Well-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting

-Well-developed level communication skills (written, verbal, listening)

-Moderate to well-developed skills in root cause analysis

-Moderate awareness of cultural differences working within a global company

-Well-developed ability to accept and embrace change, and manage through ambiguous situations

-Well-developed ability to work effectively in team environment or independently

-Demonstrates high work ethics, such as being proactive, accountable and responsible

-High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

Amit kínálunk / Offer

Benefits besides the compensation/salary:

- Home office

- Flexible working hours

- Health Insurance

- Yoga classes

- Life Fitness discount

- Training & Development opportunities

- Highly people-centric environment

Kapcsolattartó / Information

For further information, please contact:

Barbara Király

+36 30 692 8731