az állás részletei megjelenés dátuma 2021. január 13., szerda elhelyezkedés budapest álláskategória IT / Telekom állás típusa határozatlan idejű referenciaszám 27153 / 27971 kapcsolat randstad hungary jelentkezem vissza Jelentkezzen egyszerűen, önéletrajz nélkül, néhány kattintással. gyors jelentkezés A jelentkezéshez szükséges adatok automatikus importálása a Linkedin profilból. jelentkezés Linkedin profillal Kérdése van? Küldje tovább az állást nyomtatás Nem kötelező önéletrajzot feltöltenie ahhoz, hogy megpályázza ezt a pozíciót, sőt egyszerű megoldásként akár a Linkedin profiljával is jelentkezhet. Kattintson a jelentkezem gombra és válasszon a maximum 2 percet igénylő jelentkezési lehetőségek közül. Bizonyos pozícióink esetében videóinterjút folytatunk. Ha szeretne többet megtudni, hogyan készülhet fel hatékonyan, itt megosztjuk Önnel a sikeres online bemutatkozás fortélyait. Cégleírás / Organisation/DepartmentAegon Global Technology Service (GTS) provides technology infrastructure support as well as business consulting services to the Aegon USA, European enterprise and business partners. The information technology services encompasses regional services, enterprise-wide application services, architecture, product assessment, customer service, internet and messaging, server management, telecommunications, security, data service and more.We are looking for a Problem Manager to the GTS team.Pozíció leírása / Job descriptionThe Problem Manager/Service Management Analyst is responsible for supporting the delivery of critical services for each team that comprises IT Operations. Service Management disciplines include Problem Management; Change Management; Configuration Management; Capacity, Availability and Performance Management and Service Introduction. The role includes monitoring and delivering of services against defined Service Descriptions and Service Levels; proposing enhancements or amendments to service and acting as a point of escalation for Operational and Service matters not resolved through normal channels.Competency in designing test strategies, test plans and accomplishing test execution, including user acceptance testing development and execution and test monitoringEnsures analysis is in alignment with business initiativesCompetent in workflow analysis, business process analysis, finding improvement areas and use of business modeling toolsCompetency in logical data and process modeling, communications using data and process models and use of data and process modeling toolsTakes initiative without requiring guidance and direction from othersLeverages and challenges processes to identify areas of improvementMentors team membersEnsures analysis is in alignment with business initiativesDemonstrates ability to perform a cost benefit analysisCompetencies in workflow analysis, business process analysis, finding improvement areas and use of business modeling toolsCompetency in logical data and process modeling, communications using data and process models and use of data and process modeling toolsParticipates successfully on a project team with no assistance.Capable of leading small project teams.Possesses and applies broad knowledge of concepts and principles or exhibits technical expertise in area.Usually works with minimal instruction or supervision.Has latitude for some decisions, or changes to procedures; reviews unusual situations with manager.Performs moderately difficult assignments, requiring a great deal of originality and problem solving.Solid knowledge of project management methodologies; able to manage project phases or less complex projects.Elvárások / Requirements3-5 years of experience in similar rolesFluent English language knowledgeStrong analytical skillsExcellent communication skillsGreat organisation skillsPoractive attitudeExperience in Incidence Management, Problem ManagementAmit kínálunk / OfferWhat they offer:- Home office - Flexible working hours- Health Insurance- Yoga classes- Life Fitness discount- Training & Development opportunities- Highly people-centric environmentKapcsolattartó / InformationContact us:Ildikó Rácildiko.rac@randstad.hu megosztás Facebook LinkedIn Twitter