problem manager / service management analyst | budapest

Cégleírás / Organisation/Department

Aegon Global Technology Service (GTS) provides technology infrastructure support as well as business consulting services to the Aegon USA, European enterprise and business partners. The information technology services encompasses regional services, enterprise-wide application services, architecture, product assessment, customer service, internet and messaging, server management, telecommunications, security, data service and more.

We are looking for a Problem Manager to the GTS team.

Pozíció leírása / Job description

The Problem Manager/Service Management Analyst is responsible for supporting the delivery of critical services for each team that comprises IT Operations. Service Management disciplines include Problem Management; Change Management; Configuration Management; Capacity, Availability and Performance Management and Service Introduction. The role includes monitoring and delivering of services against defined Service Descriptions and Service Levels; proposing enhancements or amendments to service and acting as a point of escalation for Operational and Service matters not resolved through normal channels.

• Competency in designing test strategies, test plans and accomplishing test execution, including user acceptance testing development and execution and test monitoring
• Ensures analysis is in alignment with business initiatives
• Competent in workflow analysis, business process analysis, finding improvement areas and use of business modeling tools
• Competency in logical data and process modeling, communications using data and process models and use of data and process modeling tools
• Takes initiative without requiring guidance and direction from others
• Leverages and challenges processes to identify areas of improvement
• Mentors team members
• Ensures analysis is in alignment with business initiatives
• Demonstrates ability to perform a cost benefit analysis
• Competencies in workflow analysis, business process analysis, finding improvement areas and use of business modeling tools
• Competency in logical data and process modeling, communications using data and process models and use of data and process modeling tools
• Participates successfully on a project team with no assistance.
• Capable of leading small project teams.
• Possesses and applies broad knowledge of concepts and principles or exhibits technical expertise in area.
• Usually works with minimal instruction or supervision.
• Has latitude for some decisions, or changes to procedures; reviews unusual situations with manager.
• Performs moderately difficult assignments, requiring a great deal of originality and problem solving.
• Solid knowledge of project management methodologies; able to manage project phases or less complex projects.

Elvárások / Requirements

• 3-5 years of experience in similar roles
• Fluent English language knowledge
• Strong analytical skills
• Excellent communication skills
• Great organisation skills
• Poractive attitude
• Experience in Incidence Management, Problem Management

Amit kínálunk / Offer

What they offer:

- Home office

- Flexible working hours

- Health Insurance

- Yoga classes

- Life Fitness discount

- Training & Development opportunities

- Highly people-centric environment

Kapcsolattartó / Information

Contact us:

Ildikó Rác

ildiko.rac@randstad.hu