it team leader | miskolc

megjelenés dátuma
kapcsolat
randstad hungary
állás típusa
határozatlan idejű
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az állás részletei

megjelenés dátuma
elhelyezkedés
miskolc, borsod-abaúj-zemplén
álláskategória
IT / Telekom
állás típusa
határozatlan idejű
referenciaszám
29015 / 30187
kapcsolat
randstad hungary
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Cégleírás / Organisation/Department

Our Partner, an Automotive Supplier in the Area of Miskolc is looking for an IT Team Leader who will be responsible for serving as a site coordinator for IT operational issues that impact daily operations.

Pozíció leírása / Job description

  • Leadership and development of local IT site support team
  • Manage the team to deliver to IT Operational SLA’s in coordination with global IT organization
  • Responsible for delivery of IT in the local business 
  • Responsible for compliance with IT Governance processes & procedures and to communicate IT operational status/development status to local business
  • Assist in directing local IT resources at the site as appropriate
  • Liaise with plants functional departments and users to ensure they follow service delivery model process/procedures 
  • Follow global standards for local IT administration for local infrastructure (eg.: Network equipment, Wireless, etc)
  • Monitor tickets logged into the service desk system, ensure that tickets logged into the system are being progressed for their site in a timely manner and in accordance with service delivery KPI’s and SLA’s
  • Maintain contracts, maintenance agreements and licenses, ensuring that the relevant expert advice is sought when appropriate
  • Ensure the correct use of the systems, in line with global standards, providing training as necessary
  • Build a strong relationship between business and IT function on the plant level
  • Hands on for any IT infrastructure topic including: HW & SW set up, VM set up, patching, upgrading

Elvárások / Requirements

  • Minimum 3 years equivalent experience
  • work across all aspects of IT
  • Knowledge of foundational IT concepts and technologies is essential 
  • Desire to develop and innovate the technologies employed
  • Management experience and a track record of delivering service excellence within a fast-paced business
  • Strong focus on customer service
  • Teamworking
  • Fluency in English

Amit kínálunk / Offer

  • Opportunity to take part in brand new company projects
  • Attractive salary at a stable and financially healthy company
  • An organization where you can commit to the long-term
  • Wide scale of responsibilities

Kapcsolattartó / Information

Nóra Csergő

nora.csergo@randstad.hu