audio conferencing analyst (english + spanish // french) | debrecen

megjelenés dátuma
bianka marján, randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
debrecen, hajdú-bihar
IT / telekom
állás típusa
határozatlan idejű
157966 / 23606
bianka marján, randstad hungary
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Cégleírás / Organisation/Department

Our partner is a global service provider, delivering communication services and solutions to business customers with multi-site organisations.

Pozíció leírása / Job description

- Owning, driving, communicating, updating and proactively representing the company in all domains of activities
- Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
- Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
- Work with a variety of business and technical teams to enhance service
- Provide solutions, workarounds to incidents and problems
- Provide exceptional service support to the business
- Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools).
- Understanding the services functions and ready to follow their changes and improvements.

Elvárások / Requirements

Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
- Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:
- Confident Windows and MS Office usage is a must

Language skills:
- English on a fluent level
- Spanish // French on a conversational level is an advantage

Amit kínálunk / Offer

- Excellent opportunity to work for a strong, multinational company
- Attractive salary and compensation package
- Internationally oriented working environment in a strongly expanding company
- Training and development possibilities
- Motivating team leader and members

Kapcsolattartó / Applications

Bianka Marján
+36 20 294 8249