technical support analyst (english + french) | budapest

megjelenés dátuma
randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
állás típusa
határozatlan idejű
27855 / 28796
randstad hungary
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Cégleírás / Organisation/Department

Our partner is a global service provider, delivering communication services and solutions to business customers with multi-site organisations.

Pozíció leírása / Job description

  • You will do technical support for enterprise customers using technical skills aquired on internal trainings.
  • You will support Voice and Data technology devices produced by Avaya and Cisco.
  • You will coordinate the resolution end-to-end between customer, supplier and resolver teams.
  • You will be involved in managing contractual obligations with suppliers.
  • You will work in shifts.

Elvárások / Requirements

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Good stress management skills in a fast-paced demanding field. is an advantage

  • ITIL and Cisco troubleshooting experience is an advantage
  • Customer support experience is an advantage
  • Fresh graduates are welcome

  • Language skills:
  • English on a fluent level
  • French on a fluent level

Amit kínálunk / Offer

  • Excellent opportunity to work for a strong, multinational company
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities

Kapcsolattartó / Information

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