erre a pozícióra jelentkezik
Our business partner - a biotechnological manufacturing company - is looking for a French speaking Customer Service Supervisor to manage the EMEA region's customer service team.
If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!
Pozíció leírása / Job description- Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
- Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
- Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
- Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations.
- Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
- Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
- Monitor and ensure a high telephone pick-up rate to deliver superior customer service.
- Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
- Actively contribute to various team meetings and events to align with company strategies and goals
● Fluency in English and French (mandatory)
● Min 2-3 years experience in a similar role - customer service or a related field
● Proven experience in people management and team leadership.
● Strong interpersonal and communication skills.
● Proficiency in Microsoft Excel and data analysis.
● Familiarity with SAP and BI analytics (an advantage and a plus).
● Exceptional problem-solving and decision-making abilities.
● Excellent organizational and time management skills.
What we offer:
- Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
- Development opportunities for personal and professional growth
- Home office opportunity (hybrid)
- A great diversity of cultures
For further information please apply!