erre a pozícióra jelentkezik

customer service manager

új felhasználóbejelentkezés

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    erre a pozícióra jelentkezik

    helyszín Budapest, Budapest,
    állás típus Határozatlan idejű,
    megjelenés dátuma 1 augusztus 2025,
    referencia szám 36649,
    Cégleírás / Organisation/Department

    Our partner, a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager. This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.

    Pozíció leírása / Job description

    • Lead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.

    • Oversee day-to-day order management, ensuring accuracy, on-time processing, and high customer satisfaction.

    • Be the escalation point for complex cases, working closely with sales and supply chain teams.

    • Monitor and improve performance through KPI tracking, BI reports, and advanced Excel analytics.

    • Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.

    • Act as a coach and mentor—help your team grow through continuous development and supportive leadership.

    • Lead internal projects related to customer experience, tools, and processes.

    • Collaborate with cross-functional teams to provide a seamless order-to-delivery journey.

    Elvárások / Requirements

    • Minimum 5 years of leadership experience in a Customer Service or SSC environment.

    • A hands-on, people-focused leader who can motivate and empower teams.

    • Fluent English is a must; French or other second language is a plus.

    • Strong working knowledge of SAP (E1P), BI reporting, CRM tools, and Excel.

    • Excellent communication, problem-solving, and project management skills.

    • Experience in e-commerce, online order management, or multinational settings is highly valued.

    • A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.

    Amit kínálunk / Offer

    • Competitive salary and annual bonus

    • Cafeteria program and commuting support

    • Private health insurance with full coverage and premium services

    • Life and accident insurance

    • Loyalty and family-related benefits (marriage, childbirth, school start support)

    • Employee referral bonus

    • All You Can Move / gym membership discount

    • Hybrid work model (3 office days per week)

    • Modern office in central Budapest