erre a pozícióra jelentkezik

senior team leader

új felhasználóbejelentkezés

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    erre a pozícióra jelentkezik

    helyszín Budapest, Budapest,
    állás típus Határozatlan idejű,
    megjelenés dátuma 20 június 2025,
    referencia szám 36608,
    Cégleírás / Organisation/Department

    Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team.
    If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!

    Pozíció leírása / Job description
    • Guide and support a frontline team providing service to tech-savvy consumers across Europe
    • Foster a positive, high-performance team culture where people feel empowered and connected
    • Serve as the first line of support for escalations, customer concerns, and coaching needs
    • Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high
    • Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
    • Monitor quality trends and drive process improvements based on real-time feedback
    • Identify knowledge gaps and deliver structured, impactful training
    • Build trust through clear communication, empathy, and hands-on leadership
    Elvárások / Requirements
    • 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
    • Strong people management skills — coaching, conflict resolution, and motivation
    • Excellent English communication skills (written and spoken)
    • Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
    • A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery

    Amit kínálunk / Offer

    What we offer: 

    • A key role in building out a new site from day one
    • Competitive salary and benefits including cafeteria allowance
    • A collaborative, respectful, and open work culture
    • Regular team events and engagement activities
    • A modern, stylish office in the heart of Budapest with great transport links
    Kapcsolattartó / Information

    For further information please apply or contact me in the given email address below:

    fanni.racz@randstad.hu