erre a pozícióra jelentkezik

service delivery manager

új felhasználóbejelentkezés

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    erre a pozícióra jelentkezik

    helyszín Debrecen, Hajdú-Bihar,
    állás típus Határozatlan idejű,
    megjelenés dátuma 4 június 2025,
    referencia szám 36539,
    Cégleírás / Organisation/Department

    Our business partner is looking for a  Service Delivery Manager  to join their team.

    Pozíció leírása / Job description
    • Responsible for the management of a service. 
    • This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service. 
    •  Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs.
    • Accountable for Financial service Management  
    • Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals.  
    • Ensure your teams understand and deliver to these.
    • Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service 
    • Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams.
    • Work with  customers and represent Managed Services Department 
    Elvárások / Requirements

    Skills / Attributes Required

    • Highly customer focused

    • Excellent communication skills (written and oral), professional and confident English at all levels

    • Ability to motivate and lead a team to deliver high-level managed services

    • Ability to earn respect of internal/external customers, colleagues, and management

    • Excellent organizational skills

    • Good attention to detail

    • Excellent problem-solving skills

    Technical

    • Good knowledge of Microsoft Office products

    Behavioral

    • Working collaboratively

    • Accountability

    • Adaptability

    • Initiative (proactive)

    • Planning & organizing

    • Delegating and empowering

    • Managing change

    Qualifications (Education and/or Experience)

    • At least Bachelor’s/College Degree (any field)

    • Previous experience in BPO, Customer Service, and/or technical account management

    • Demonstrated team management experience

    • Proven track record showing required skills and qualities

    Amit kínálunk / Offer

    What we offer:

    • Competitive salary and benefit package 

    • Supportive working environment

    • Training support 

    • Long-term career opportunity

    Kapcsolattartó / Information

    For further information contact me in the given email address below:

    nikolett.szuromi@randstad.hu