erre a pozícióra jelentkezik
Our business partner is looking for a Portuguese speaking Customer Success Specialist to join their team.
If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!
Understand the key business objectives customers are looking to achieve with our product and what success means to them
Drive forward the success plans guiding customers towards achieving their goals.
Actively monitor the performance of automated & digital customer journey tools through
Conduct proactive outreach campaigns
Deal with incoming customer inquiries related to administration, product and other matters
Initiate manual interaction with the customers to address existing outstanding issues,
Assist customers and local teams with billing queries and related activities.
Assist customers and local teams with administration and related CS activities
Actively cooperate with related stakeholders and teams across the globe.
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures
Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
Elvárások / Requirements
Excellent understanding of Customer Success and/or Account/Relationship
Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
Customer centric mindset
Excellent communication skills (both written and oral)
Fluent Portuguese and strong middle level English knowledge
Excellent organizational skills
Good attention to detail
Excellent problem-solving and initiative skills
Working both collaboratively and individually
Structured “can-do” approach to open matters and tasks in a demanding environment
A High school diploma or equivalent, College level preferred
Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
Amit kínálunk / Offer
What we offer:
Competitive salary and benefit package
Full time Home Office opportunity
Supportive working environment
Training support
Long-term career opportunity
Kapcsolattartó / Information
For further information contact me in the given email address below:
fanni.racz@randstad.hu