Our partner is a UK-based multinational IT services company, that provides end-to-end IT solutions, including system procurement, implementation, support, and managed services, supporting major enterprise and public sector organisations globally.
First Line Analysts (Service Desk Agents) are key members of the front-line support team, responsible for identifying and delivering effective solutions to users’ technical issues. This entry-level role is ideal for junior candidates or professionals at the beginning of their careers who are eager to gain experience in a multinational environment.
Pozíció leírása / Job description- Providing technical support through multiple channels (ticketing system, phone, and email) to users across Europe
- Identifying and resolving IT-related issues encountered during regular office work
- Ensuring precise documentation and tracking of all incidents in the ticketing tool
- Escalating complex cases to second-line or specialist teams when necessary
- Playing an active role in maintaining high levels of customer satisfaction
- intermediate knowledge in English and fluency in German
- affinity to resolve IT related issues
- logical thinking and great problem solving skills
- outstanding communication skills and customer focused mind-set
- Cafeteria
- Medicare private health care package
- Home office opportunity
- Training and talent program opportunities
- Fun and diverse atmosphere
For further information:
anett.hoffmann@randstad.hu
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