Our partner is a UK-based multinational IT services company, that provides end-to-end IT solutions, including system procurement, implementation, support, and managed services, supporting major enterprise and public sector organisations globally. First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. This welcome team will watch your first steps and our elaborated career path programme.
Pozíció leírása / Job description- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level
Elvárások / Requirements
You have intermediate knowledge in English and fluency in French. Having any additional European language knowledge is an advantage
You have affinity to resolve IT related issues
You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
You have logical thinking and solving problems fast and resourcefully is not a problem for you
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team
Amit kínálunk / Offer
- Cafeteria
- Medicare
- Private health care package
- Home office opportunity
- Training and talent program opportunities
- Fun and diverse atmosphere
Kapcsolattartó / Information
Hényel Dominika-dominika.henyel@randstad.hu
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