Cégleírás / Organisation/Department
One of the largest and oldest SSCs in Budapest is looking for a Czech Speaking L2 Service Desk Agent.
The company currently employs over 2,500 people from 98 different nations. In the Hungarian office you will find a very international, fun and open environment with friendly colleagues. As the processes are quite complex and wide-ranging, you will have the opportunity to progress quickly in your career.
Pozíció leírása / Job description
...- Provide support on IT infrastructure related issues to customers.
- Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
- Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.
- Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.
- Manage high priority incidents and provide support for planned special events.
- Effectively communicate and coordinate work with other team members.
- Perform incidents trend analysis.
- Take over calls warm transferred from L1 as per the available processes.
- Perform reporting on distribution, asset statuses, licenses as and when required.
- Document new technical solutions.
- Document and share best practices with other colleagues.
Elvárások / Requirements
What you will bring:
- A high school diploma.
- Czech on a business level (working/support language).
- English on a communication level (for interviews, training, and internal communication).
- Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).
Advantages:
- MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.
- Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.
- Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).
- Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.
- Knowledge of mobile platforms and MDMs.
- ITIL Foundation knowledge.
Amit kínálunk / Offer
- The company has been delivering services from Hungary since 2001, making them a perfect choice if you’re looking for stability.
- They provide a wide range of benefits, including a market-leading comprehensive private health care package.
- They offer extensive self-development opportunities: their colleagues have many training possibilities for personal and professional growth.
- At Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
- You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
- You can seize the day with us at their company events, hobby clubs, and sporting initiatives
- An attractive compensation package.
Kapcsolattartó / Information
Gosztola Dóra - dora.gosztola@randstad.hu
Szeifert Annamária - annamaria.szeifert@randstad.hu
