Our partner, a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager. This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.
Pozíció leírása / Job descriptionLead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.
Oversee day-to-day order management, ensuring accuracy, on-time processing, and high customer satisfaction.
Be the escalation point for complex cases, working closely with sales and supply chain teams.
Monitor and improve performance through KPI tracking, BI reports, and advanced Excel analytics.
Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.
Act as a coach and mentor—help your team grow through continuous development and supportive leadership.
Lead internal projects related to customer experience, tools, and processes.
Collaborate with cross-functional teams to provide a seamless order-to-delivery journey.
Minimum 5 years of leadership experience in a Customer Service or SSC environment.
A hands-on, people-focused leader who can motivate and empower teams.
Fluent English is a must; French or other second language is a plus.
Strong working knowledge of SAP (E1P), BI reporting, CRM tools, and Excel.
Excellent communication, problem-solving, and project management skills.
Experience in e-commerce, online order management, or multinational settings is highly valued.
A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.
Competitive salary and annual bonus
Cafeteria program and commuting support
Private health insurance with full coverage and premium services
Life and accident insurance
Loyalty and family-related benefits (marriage, childbirth, school start support)
Employee referral bonus
All You Can Move / gym membership discount
Hybrid work model (3 office days per week)
Modern office in central Budapest
