french speaking helpdesk analyst | budapest

megjelenés dátuma
kapcsolat
randstad hungary
állás típusa
határozatlan idejű
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az állás részletei

megjelenés dátuma
elhelyezkedés
budapest
álláskategória
Ügyfélszolgálat
állás típusa
határozatlan idejű
referenciaszám
29393 / 30672
kapcsolat
randstad hungary
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Cégleírás / Organisation/Department

Are you looking forward to starting your career in an office environment while using both your French and English language skills? Or are you an already experienced service desk analyst looking for the next step in your career?

Our multinational partner in the IT services sector might just be looking for you! Keep reading to find out more :)

Pozíció leírása / Job description

 

  • Providing 1st line technical support to customers – taking inquiries by phone and email
  • Dealing with problems for hardware, such as servers, computers and printers, and software programs
  • Asking questions about the problem and explaining possible solutions
  • Dealing with common or basic technical issues such as resetting passwords
  • Using automated diagnostic programs to solve network problems
  • Using helpdesk software to log calls with descriptions of issues, progress and solutions
  • Passing calls to a team of 2nd line support analysts if the problem is more complex
  • Receive and record client inquiries and process relevant paperwork/systems 

 

Elvárások / Requirements

  • Advanced French and English language skills
  • Confident user of MSOffice
  • Openness to work in shifts
  • Customer-oriented mindset and communication
  • Customer service experience is an advantage

Don't worry if you don't have any experience in this field, thorough training will prepare you for everything!

Amit kínálunk / Offer

Your work will be rewarded by a competitive salary, language allowance, health insrinsuranceance and a wide range of training opportunities.

It is also possible to work completely from home, although the office is well equipped and has a great athmoshere.

 

Kapcsolattartó / Information

For more information and to apply please do not hesitate to contact me via e-mail: