top segment dispute manager (italy) - cash collection | budapest

megjelenés dátuma
kapcsolat
zsombor cseh, randstad hungary
állás típusa
határozatlan idejű
jelentkezem

az állás részletei

megjelenés dátuma
elhelyezkedés
budapest
álláskategória
pénzügy / számvitel
állás típusa
határozatlan idejű
referenciaszám
153766 / 23988
kapcsolat
zsombor cseh, randstad hungary
jelentkezem
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Cégleírás / Organisation/Department

Would you like to use your excellent English and Italian at the same time? Are you able to negotiate with our clients on daily bases? Have you already experiences in the field of cash collection?

If your answers are yes, then this position is waiting for you!

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Top Segment Dispute Manager attached to the Italian VIP clients.

Pozíció leírása / Job description

You will do the following on daily bases:

- Oversee and streamline dispute processes
- Set and manage governance through the dispute processes
- Support cooperation with Billing, Order Management, Sales, IT functions
- Set adequate dispute resolution priorities
- Monitor the disputes resolution process
- Enhance customer experience and optimize cash collection
- Prepare monthly dispute reports for Senior Management

Elvárások / Requirements

You must possess the following skills and experiences:

- Bachelor equivalent level or 2 years’ experience in a billing/customer operational environment
- Fluent English and Italian language skill
- Microsoft Office Excel or MO Access advanced level
Oracle or equivalent is an advantage
- Excellent problem solving skills is a must
- Aility to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- Ability to comprehend and to systematically organize the various aspects of a problem or situation
- Taking the responsibility and takes care of the consequences of making a decision

Amit kínálunk / Offer

We can provide you

- Competitive salary with extra benefits (like cafeteria)
- Career improvement at one of the world's biggest telco company
- Modern working environment in the heart of one of the business center of Budapest

Kapcsolattartó / Applications

Zsombor Cseh