it business & process analyst | budaörs

megjelenés dátuma
andrás sós, randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
budaörs, budapest
IT / telekom
állás típusa
határozatlan idejű
172602 / 24956
andrás sós, randstad hungary
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Cégleírás / Organisation/Department

Our multinational client is one of the top pharma companies in the world. To their team in Budaörs, we are looking for an IT Business & Process Analyst colleague.

Pozíció leírása / Job description

You will be working within an international sub-regional business IT support group with a focus on Central and Eastern Europe. You will be a representative of the support group in your country, you will support activities of the key and end-users in questions, consulting, and sharing and driving best practices.

As an IT Business & Process Analyst your tasks would be:

- Perform key and end-user support regarding EMEA countries
- Support all front and back-office processes, related IT systems, and applications
- Handle troubleshooting and provide information management
- Have the main focus on technical and application services and enterprise CRM systems
- Implement process and system changes
- Execute change and test coordination of change requests or new functionalities
- Perform cross country end-user trainings
- Organize knowledge sharing within the team and between countries
- Drive harmonized best practice business processes
- Participate in workshops and meetings in the sub-regional countries

Elvárások / Requirements

You are the perfect candidate if you have:

- University degree or similar educational background in IT, Economics or Business administration
- Solid experience with CRM, preferably (IT, business admin or key user level)
- Knowledge of business processes in technical and application services
- Customer-oriented attitude
- Experience with SAP is an advantage
- Great communication and project management skills
- Good English language skills, both in written and oral
- Willingness to travel to sub-regional countries
- Team player attitude, but you can work independently when it is needed

Amit kínálunk / Offer

- Travelling opportunity within European countries
- Availability of Terrapark bus
- Providing commuting allowance
- Enjoying flexible working hours, have the possibility of working from home
- Great compensation package

Kapcsolattartó / Applications
Judit Varga