Our business partner is looking for a Service Delivery Manager to join their team.
Pozíció leírása / Job description- Responsible for the management of a service.
- This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service.
- Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs.
- Accountable for Financial service Management
- Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals.
- Ensure your teams understand and deliver to these.
- Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service
- Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams.
- Work with customers and represent Managed Services Department
Skills / Attributes Required
Highly customer focused
Excellent communication skills (written and oral), professional and confident English at all levels
Ability to motivate and lead a team to deliver high-level managed services
Ability to earn respect of internal/external customers, colleagues, and management
Excellent organizational skills
Good attention to detail
Excellent problem-solving skills
Technical
Good knowledge of Microsoft Office products
Behavioral
Working collaboratively
Accountability
Adaptability
Initiative (proactive)
Planning & organizing
Delegating and empowering
Managing change
Qualifications (Education and/or Experience)
At least Bachelor’s/College Degree (any field)
Previous experience in BPO, Customer Service, and/or technical account management
Demonstrated team management experience
Proven track record showing required skills and qualities
What we offer:
Competitive salary and benefit package
Supportive working environment
Training support
Long-term career opportunity
For further information contact me in the given email address below:
nikolett.szuromi@randstad.hu
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