it support & office support.

Alpha is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for an IT Support Engineer & Office Support specialist to join their Business Operations function and become a foundational part of this journey.

They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will manage the technological and operational backbone of the office within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation in the heart of Budapest.

As a key expert within the Business Services function, you won’t just fix computers—you’ll manage the digital and physical flow of the entire workplace. You will oversee the employee technology lifecycle and office environment, ensuring systems are seamless, hardware is optimized, and the local team is supported by best-in-class infrastructure and a welcoming atmosphere.

IT Support & Infrastructure Orchestration

• Act as the local first line of defense, providing high-touch support for hardware, software, and connectivity issues.

• Manage the end-to-end IT onboarding/offboarding process, including laptop imaging, security setup, and system access (M365, Azure AD).

• Maintain spotless records of IT assets, licenses, and equipment, ensuring inventory is always ready for global scaling.

• Support office technology, including meeting room AV systems, printers, and Wi-Fi, while documenting solutions for the internal knowledge base.

Office Support & Experience Management

• Act as the primary point of contact for all internal and external parties, managing guest arrivals, deliveries, and phone systems with professional flair.

• Ensure a premium office appearance, managing meeting room readiness, supply inventories (kitchen/office), and coordinating with building management.

• Handle internal communications via Slack and Email, responding to queries with speed and a service-oriented mindset.

• Support the social heart of the office by organizing lunches, wellness activities, and team events to foster a cohesive culture.

Strategic Collaboration

• Regularly engage with global IT teams and external vendors to resolve complex issues and align with global standards.

• Share insights to optimize office operations and IT workflows, contributing to an efficient and innovative Business Services function.

We are looking for a tech-savvy professional who balances technical precision with a high-energy, service-oriented mindset.

Requirements:

• Technical Expertise: Strong knowledge of Windows 10/11, macOS, and Microsoft 365 administration (Azure AD/Entra, MFA).

• Experience: 1–3 years of proven experience in an IT Support, Helpdesk, or combined Office Support role.

• Problem-Solving: Hands-on experience with networking fundamentals (TCP/IP, VPN) and end-user device management.

• Communication: Business language fluency in English with the interpersonal skills to act as a bridge between technical requirements and people needs.

• Mindset: Proactive, detail-oriented, and able to maintain a professional, welcoming presence in a fast-paced environment.

Nice to have:

• CompTIA A+ or ITIL Foundation (V3/V4) certification.

Financial Rewards & Security

• Performance-Based Bonus

• Cafeteria

• Pension fund contribution

• Life Insurance

Flexibility & Modern Workstyle

• Office-Based Excellence: As the heart of our local operations, this role is a full-time, office-based position (5 days a week) in our Budapest hub.

• Home Office Support

• Work from Abroad: Work from another country for up to 20 days per year to better sync your travel plans with your career.

Health & Wellbeing

• Private Health Insurance

• Mental Health Support

• Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations.

Family-Friendly Culture

• Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave.

• Fertility Treatment Support

Growth & Connection

• Access to extensive internal and external training programs to fuel your growth.

• Enjoy a generous budget for team-building events and social activities.

If you have any questions or concerns, do not hesitate to contact:

Hesz Attila ()