it support engineer.

Alpha is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for an IT Support Engineer specialist to join their Business Operations function and become a foundational part of this journey.

They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will manage the technological and operational backbone of the office within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation in the heart of Budapest.

As a key expert within the Business Services function, you won’t just fix computers—you’ll manage the digital and physical flow of the entire workplace. You will oversee the employee technology lifecycle and office environment, ensuring systems are seamless, hardware is optimized, and the local team is supported by best-in-class infrastructure and a welcoming atmosphere.

Your Responsibilities

Local (Hungary Office) Support

• Provide hands-on technical support to Europe-based staff, covering desktops, laptops, mobile devices, and office infrastructure.

• Manage meeting room technology, including video conferencing and AV equipment.

• Act as the first point of escalation for hardware, software, and network issues in the Budapest office.

• Ensure smooth onboarding and offboarding through device provisioning and account setup.

Group & Cross-Divisional Support

• Provide remote support to global colleagues using remote access tools and service desk platforms.

• Contribute to group-wide IT projects, including infrastructure upgrades and security initiatives.

• Support cloud-based collaboration platforms like Microsoft 365, Teams, and SharePoint.

• Participate in patch management and endpoint security to maintain group IT standards.

Service Delivery & Collaboration

• Log, track, and resolve incidents via the ITSM system, ensuring SLAs are met.

• Maintain accurate documentation of solutions and procedures for knowledge sharing.

• Mentor junior IT engineers, providing technical knowledge transfer and building their confidence.

• Deliver occasional user training on IT tools and security best practices.

Requirements

• Strong Technical Knowledge: Proficiency in Windows 10/11, macOS, and Microsoft Office 365 administration.

• Cloud & Identity: Experience with Azure AD/Microsoft Entra, including MFA, groups, and permissions.

• Networking Foundations: Familiarity with $TCP/IP$, DNS, DHCP, and VPN troubleshooting.

• Device Management: Hands-on experience with laptops, mobile devices, printers, and AV hardware.

Bonus Points: CompTIA A+ or ITIL Foundation (V3/V4) certifications are a plus.

Financial Rewards & Security

• Performance-Based Bonus

• Cafeteria

• Pension fund contribution

• Life Insurance

Flexibility & Modern Workstyle

• Office-Based Excellence: As the heart of our local operations, this role is a full-time, office-based position (5 days a week) in our Budapest hub.

• Home Office Support

• Work from Abroad: Work from another country for up to 20 days per year to better sync your travel plans with your career.

Health & Wellbeing

• Private Health Insurance

• Mental Health Support

• Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations.

Family-Friendly Culture

• Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave.

• Fertility Treatment Support

Growth & Connection

• Access to extensive internal and external training programs to fuel your growth.

• Enjoy a generous budget for team-building events and social activities.

If you have any questions or concerns, do not hesitate to contact:

Réka Lukáts - reka.lukats@randstad.hu