Cégleírás / Organisation/Department
Our partner is looking for an IT Service Desk Specialist to join their Global Service Desk Team in Budapest.
In this role, you will provide comprehensive support to core business operations, including device provisioning, application support, and user on/offboarding processes.
...
You will handle Tier 1 support incidents and service requests, collaborating closely with the Tier 2 support team to ensure efficient resolution and appropriate escalation of more complex issues.
Pozíció leírása / Job description
- Global Technical Support: Provide essential first-line IT support to all JHI employees globally (US, EMEA, APAC).
- Incident & Request Management: Serve as the primary contact for users, resolving or escalating Incidents and Service Requests promptly in adherence to established SLAs.
- Vendor & Asset Management: Coordinate with third-party vendors for hardware issues and maintain accurate records in the Hardware Asset Management (HAM) system.
- Onboarding & Training: Manage the IT aspects of employee on-boarding/off-boarding and conduct IT induction/training for new joiners on internal applications.
- Hardware & Software Lifecycle: Handle the full lifecycle of company hardware (imaging, deployment, troubleshooting desktops/laptops, monitors, mobile devices) and assist with standard software support.
- VIP Support: Deliver premium, "white glove" technical support to executives and build strong relationships with support staff.
- Documentation & Improvement: Create and maintain internal support documentation and actively contribute to the Continuous Service Improvement Plan.
- Operational Duties: Participate in on-call/shift rotations, assist with occasional weekend work (MACs), engage in floor walking, and track all activities via ServiceNow.
- Project Contribution: Participate in team meetings and contribute to ongoing IT projects as required.
Elvárások / Requirements
- 1+ years in an IT Service Desk support role
- Knowledge and experience of Windows 11 and Office 365 applications
- Knowledge and experience of supporting desktop and laptop hardware (Dell, MAC)
- Strong communication and interpersonal skills
- Excellent problem solving, capable of working to deadlines, high level of attention to detail and have a keen desire to learn and progress
Amit kínálunk / Offer
Our Partner doesn’t just invest in markets, they invest in you. Expect a culture that values diversity and rewards excellence.
- Competitive salary package
- Chance to join a new project and be a foundation member
- Work-Life Harmony: hybrid working model
- Opportunity to join programs and courses that support professional development
- Opportunity to be part of a truly international organizational across several continents
- Other benefits - apply if you want to hear more!
Kapcsolattartó / Information
For further information:
csaba.nemeth@randstad.hu
anett.hoffmann@randstad.hu
