Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth.
Our partner is full of diverse people focused on a common goal of reimagining the digital experience. Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth of perspectives to this one common cause.
No prior helpdesk experience is required as the company provides extensive training for all our new joiners.
Pozíció leírása / Job description- Help end-users by resolving their IT issues and queries
- Provide support through email, chat or phone
- Support customers in German and English
- Deal with software and connection-related issues
- Use automated diagnostic programs to solve network programs
- Use helpdesk software to call with descriptions of issues, progress, and solutions
- Escalate complex cases to Level 2 agents
- Good command of German AND English both written and verbal
- Effective communication with clients at every level
- Ability to find creative solutions to problems
- An interest in the world of IT
- Openness for providing support on weekends/at nights
Benefits:
- Language Allowance
- SZÉP Card Benefit
- Sign-on bonus
- Private Health Insurance
- Fitness pass
- Free online training programmes
- Flexible remote work
- Multicultural environment with 25+ Nationalities
- Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues
For more information click the apply button.
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