Our partner is a multinational leader in the airline industry, committed to connecting people and places across the globe. With a strong foundation of excellence and innovation, the company is dynamically growing, embracing new opportunities, and setting benchmarks in aviation. Join them as GBS Customer Manager and be part of a forward-thinking organization where your career can take flight!
Are you ready to become the strategic bridge between the departments of a world-class aviation group's Business Service Center? We are looking for a senior professional to join the Budapest center to lead Internal Stakeholder Management and operational excellence. In this role, you will act as a key contact for international business partners, managing internal client relationships at an executive level, ensuring that expectations are aligned with the GBS operations.
Pozíció leírása / Job description- Stakeholder Engagement: Acting as the primary point of contact for international business partners to understand their needs and manage service demand
- Escalation Management: Managing the end-to-end escalation process, conducting root-cause analysis, and ensuring mutually satisfactory resolutions
- Performance Monitoring: Proactively monitoring operational KPIs and metrics on behalf of the Head of GBS to ensure SLA compliance
- Performance Reviews: Preparing strategic materials for performance review meetings with executive-level stakeholders and service line managers
- Process Insight: Collaborating with Global Process Owners and Continuous Improvement teams to identify process inefficiencies
- University degree
- 10+ years of professional experience, ideally within a Global Business Services (GBS) or Shared Service (SSC) environment
- Fluent English
- Proven experience in communicating at the Executive Management level
- Excellent relationship management skills; a strong ability to bridge differences between stakeholders
- Strong analytical skills with the ability to distinguish between details and the "big picture"
- Adaptability, resilience, and the ability to manage multiple complex subjects in a multi-cultural environment
- Target-driven mindset and ability to work independently
- A passion for operational excellence and continuous improvement
- Flexible Home Office Policy
- Wide Range Of Cafeteria Benefits
- Performance Based Annual Bonus
- Discounted Travel
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