Our partner is a UK-based multinational IT services company, that provides end-to-end IT solutions, including system procurement, implementation, support, and managed services, supporting major enterprise and public sector organisations globally.
The Sales Order Management Specialist will be responsible for the timely, efficient and accurate entry and processing of customer sales orders in the relevant systems and tools. This role will ensure high performance, productive and excellent operational customer service.
Pozíció leírása / Job description- Ensuring high levels of customer satisfaction by delivering accurate and efficient order processing in line with customer-specific SLAs
- Reviewing customer orders to validate product specifications (including configurations), quantities, pricing agreements, and any special requirements
- Coordinating with Customer Executives and Specialist Service teams where order details require clarification or do not meet defined criteria
- Managing timely and precise order entry in accordance with contractual and SLA requirements
- Processing sales orders in full compliance with established procedures and process guidelines
- Validating purchase orders to ensure accuracy, alignment with sales orders, and appropriate source of supply selection (considering pricing, rebates, availability, inventory, contracts, and customer requirements)
- Collaborating with the Purchasing team to resolve non-standard or non-compliant orders
- Proactively managing system-blocked orders (e.g. margin issues, credit limit breaches, export controls) and liaising with relevant stakeholders to ensure resolution
- Selecting appropriate delivery methods, configurations, and value-added services based on customer needs
- Working closely with internal service providers to gather necessary information related to order processing
- Managing returns and credit processes in accordance with SLA commitments
- Resolving order- and invoice-related queries efficiently and professionally
- Maintaining up-to-date knowledge of internal systems, tools, and process changes to ensure operational excellence
- at least 3 years of experience in Sales Operations and/or a Customer Service environment
- good command of spoken and written English + French or German
- knowledge of SAP, MS Office, and E-business tools
- experience in handling customer orders
- customer and sales-oriented personality
- strong communication skills and flexible mindset
- ability to work in a team
- Cafeteria
- Medicare private health care package
- Home office opportunity
- Training and talent program opportunities
- Fun and diverse atmosphere
For further information:
anett.hoffmann@randstad.hu
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