senior team leader.

If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!

Pozíció leírása / Job description

• Guide and support a frontline team providing service to tech-savvy consumers across Europe
• Foster a positive, high-performance team culture where people feel empowered and connected
• Serve as the first line of support for escalations, customer concerns, and coaching needs
• Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high
• Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
• Monitor quality trends and drive process improvements based on real-time feedback
• Identify knowledge gaps and deliver structured, impactful training
• Build trust through clear communication, empathy, and hands-on leadership

Elvárások / Requirements

• 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
• Strong people management skills — coaching, conflict resolution, and motivation
• Excellent English communication skills (written and spoken)
• Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
• A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery
  
  

Amit kínálunk / Offer

What we offer: 

• A key role in building out a new site from day one
• Competitive salary and benefits including cafeteria allowance
• A collaborative, respectful, and open work culture
• Regular team events and engagement activities
• A modern, stylish office in the heart of Budapest with great transport links

Kapcsolattartó / Information

For further information please apply or contact me in the given email address below:

fanni.racz@randstad.hu