key customer advisor | budapest

Cégleírás / Organisation/Department

Would you like to manage the key customers of a multinational company? Do you have at least 3 years of experience in a similar position?

We have a great opportunity for you.

Pozíció leírása / Job description

• being the first point of contact for key customers
• handling escalations regarding customer service issues
• improving customer satisfaction
• monitoring and analyzing KPIs and SLAs
• working closely with Customer Experience Professionals & Specialists

Elvárások / Requirements

• Master’s or bachelor’s degree in Business Economics / STEM (science, technology, engineering, and mathematics) / Business Administration, or equivalent.
• 3 years relevant experience in strategic account management or OtC customer service in a Business to Business environment. Field sales experience is an advantage.
• Full professional proficiency in English. Another European language (preferably German, French, Italian, or Dutch) is an advantage.
• Analytical skills
• Strong collaboration, organizational and change management skills.
• Ability to work independently and proactively
• Good communication skills.

Amit kínálunk / Offer

• competitive salary with a wide range of cafeteria elements
• career opportunity
• company phone and laptop
• insurance support
• opportunity to work from home weekly
• lots of training programs to help you advance

Kapcsolattartó / Information

If your are interested in the position please send your CV by the "Jelentkezem/Apply" button or write directly to Réka Németh reka.nemeth@randstad.hu