key customer advisor | budapest

randstad hungary
job type
apply now

job details

job category
Shared Service Centers
job type
reference number
27504 / 28373
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
For some of our positions we conduct video interviews. If you wish to learn more about how to prepare yourself effectively, here are some useful tips & tricks to a successful online introduction.

Cégleírás / Organisation/Department

Would you like to manage the key customers of a multinational company? Do you have at least 3 years of experience in a similar position?

We have a great opportunity for you.

Pozíció leírása / Job description

  • being the first point of contact for key customers
  • handling escalations regarding customer service issues
  • improving customer satisfaction
  • monitoring and analyzing KPIs and SLAs
  • working closely with Customer Experience Professionals & Specialists

Elvárások / Requirements

  • Master’s or bachelor’s degree in Business Economics / STEM (science, technology, engineering, and mathematics) / Business Administration, or equivalent.
  • 3 years relevant experience in strategic account management or OtC customer service in a Business to Business environment. Field sales experience is an advantage.
  • Full professional proficiency in English. Another European language (preferably German, French, Italian, or Dutch) is an advantage.
  • Analytical skills
  • Strong collaboration, organizational and change management skills.
  • Ability to work independently and proactively
  • Good communication skills.

Amit kínálunk / Offer

  • competitive salary with a wide range of cafeteria elements
  • career opportunity
  • company phone and laptop
  • insurance support
  • opportunity to work from home weekly
  • lots of training programs to help you advance

Kapcsolattartó / Information

If your are interested in the position please send your CV by the "Jelentkezem/Apply" button or write directly to Réka Németh