junior it support analyst (sap) | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
IT/telco
job type
permanent
reference number
26452 / 27050
contact
randstad hungary
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Cégleírás / Organisation/Department

Perfect junior IT role to learn and use SAP on high level - we want also freshgrads who would like to improve their SAP skills, using English really on daily basis while participating on continuous trainings. Here we go ▼▼▼

Pozíció leírása / Job description

- Analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes.

- Take ownership of Zendesk tickets, log Internal JIRAs for product bugs and manage the incident to closure; involving other teams and Level 2 & 3 support as required.

- Resolve Level 1 SAP incidents and manage requests and problems with limited assistance and management oversight

- Escalate incidents and requests via established processes

- Attend weekly / monthly status and stand-up meetings and product backlog / requirements meetings in Agile environment

- Communicate clearly, effectively, and professionally to all people regardless of role in company

- Providing accurate, detailed documentation to the user and on the incident, request, or problem

Elvárások / Requirements

- 1 + years experience in IT support environment (SAP is a big advantage)

- 6 months + experience of working in an English support capacity 

- Any SW support/code reading/debugging background with technically skilled end-users + Zendesk/JIRA knowledge

- Working knowledge in Microsoft tools (Word, Excel, etc.)

- SAP/ABAP experience is a very big plus but you can learn it here

- Fluent English is a must!

- Strong interpersonal skills, quick-learning, attention to detail

- Excellent problem solving, analytical and debugging skills

- Ability to empathize with client issues

- Plenty of enthusiasm, willingness to learn, effective time management and excellent communication skills

Amit kínálunk / Offer

- Paricipating on exciting projects, building world leading solutions in SAP, HANA, DevOps, and innovative tools

- Working with multinational market leader clients, very good references

- Finding out new solutions, learn and use cutting-edge technologies

- Flexible working time (if you would like to, afternoon working hours are possible)

Kapcsolattartó / Information

Gergely Makai - gergely.makai@randstad.hu

Tamás Pap - tamas.pap@randstad.hu