it service desk specialist | budapest

randstad hungary
job type
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job details

job category
job type
reference number
28944 / 30107
randstad hungary
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Cégleírás / Organisation/Department

Our partner is a world leader in industrial packaging products and services. The company is being present for more than 140 years. They are supporting the EMEA region from their Budapest-based BSC.

Pozíció leírása / Job description

  • Receives inbound Help Desk calls in a professional and timely manner according to IT Services procedures;
  • Captures accurate information from users (name, location, contact number, problem description) into the ticket system. Completely handles user requests within capability;
  • Maintain ownership of assigned tickets through end-user follow-up. Enter completed & updated ticket resolutions in the problem tracking system;
  • Attempt to resolve outstanding tickets before escalating to other staff. Recommend policies/procedures to improve ticket resolution times;
  • Maintain liaison with all ITS departments and services to keep abreast of policy and procedural changes;
  • Responds to and correctly resolves tickets in a professional and timely manner.

Elvárások / Requirements

  • Excellent English communication skills;
  • Intermediate French or Dutch language knowledge is advantage;
  • Customer troubleshooting skills;
  • Experience in configuration, maintenance and troubleshooting IT system & application problems;
  • Good working knowledge of Microsoft products, MCTS certification is an advantage;
  • Understanding of IT best practices, concepts, and administration. ITIL certification is highly preferred;
  • Experience with Infor ERP LN, Lotus, MS NAV, or RES is a plus;
  • MS Windows operating systems;
  • MS Office suite of products, Active Directory;
  • Thin Client and virtualization technologies;
  • End-user hardware (PCs, laptops, mobile devices).

Amit kínálunk / Offer

  • Competitive salary and benefits;
  • Multinational, dynamic environment;
  • Modern office in the city center;
  • Stable company background;
  • Long-term career opportunity;
  • Home office opportunity and flexible working hours;
  • Complex, end-to-end processes;
  • Work-life balance.

Kapcsolattartó / Information