it service desk analyst - level 1 | budapest

posted
contact
randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
IT/telco
job type
permanent
reference number
29284 / 30534
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Our multinational client is looking for motivated candidates to join their growing team as a Level 1 Service Desk Analyst.

We are looking for you, if you...

  • enjoy helping people,
  • like analyzing and solving problems,
  • and speak any of the following languages: German, French, Dutch, Italian, Polish, Slovenian.

 

  • No previous relevant expereince needed
  • No IT knowledge needed (trainings will be provided to learn the basic IT skills required for the job)

Pozíció leírása / Job description

  • Troubleshoot IT related issues and handle customer requests 
  • Provide remote support through different channels such as telephone, email, or chat
  • Support the company's top customers using your specific language skills

Elvárások / Requirements

Must have:

  • High school diploma  
  • Fluent written and oral communication skills in any of the following languages: German, French, Dutch, Italian, Polish, Slovenian.
  • Intermediate English knowledge 

Nice to have:

  • Previous experience in Service Desk, Help Desk,Customer Care, Customer Support roles
  • Basic Windows, Office 365, and Network troubleshooting skills 

Amit kínálunk / Offer

  • Stable, multinational company
  • Opportunities for trainings and professional development
  • Home office opportunities
  • Attractive compensation package
  • Pleasant workplace: open office environment, relax rooms, cafeterias, kitchens and terraces, onsite gym