it service desk analyst - 1st level (only english) | budapest

randstad hungary
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job details

job category
job type
reference number
27988 / 28963
randstad hungary
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Cégleírás / Organisation/Department

Aegon Global Technology Service (GTS) provides technology infrastructure support as well as business consulting services to the Aegon USA, European enterprise and business partners. The information technology services encompasses regional services, enterprise-wide application services, architecture, product assessment, customer service, internet and messaging, server management, telecommunications, security, data service and more.

We are looking for a Service Desk

Being hired means, that you join one of the most dynamically growing IT companies in Budapest full with inspiring colleagues locally and world-wide, unique learning- and career opportunities and great compensation. The central location allows you a really good accessibility, the well-equipped modern office a pleasing working environment.

Give it a try, contact us and have a chat about the next steps. Make sure for yourself that this is a community where your thoughts, your work-life balance, your prosperity are really important and good performance is valued by everyone.


Pozíció leírása / Job description

- Provide prompt and polite customer service to internal users

- Support clients via phone, e-mail and chat

- Tutor teammates and users on standard PC applications

- Log case details accurately

- Cooperate with other team members and with colleagues abroad

Elvárások / Requirements

- Fluency in English

- 0.5 - 1 year Service Desk experience

- solid knowledge of Windows 7/10, MS Office , MS Outlook, MS Exchange

- decent understanding of WAN/LAN

- strong customer orientation skills and a desire to handle clients professionally

- willingness to work in afternoon shift starting at 10.00

Amit kínálunk / Offer

- opportunity to join a newly started IT Center in Budapest


- brand new office at excellent location


- training and career opportunities


- competitive salary

Kapcsolattartó / Information

Dóra Gosztola