it operations analyst | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
IT/telco
job type
permanent
reference number
28412 / 29473
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Our multinational client is establishing a new team in Budapest, to be the first point of contact to internal users. The team will provide support regarding authentication issues, web applications.

Pozíció leírása / Job description

Attend to the mails coming to the team; address client queries and direct the requests/tickets to team to process.

Perform change management and incident management utilizing documented procedures through Service Now (SN) tool

Be the point of contact for the Level 2/3 Team escalation

Must have good work ethic and follow documented process


Elvárások / Requirements

Experience in a customer facing role in multinational environment

Excellent command of English both verbal and written

Customer oriented attitude and great business interaction skills

Attention to detail

Interest in information technology


Amit kínálunk / Offer

multinational working environment

competitive compensation

opportunity to work with diverse teams across the globe


Kapcsolattartó / Information

Dóra Gosztola

dora.gosztola@randstad.hu