it operations analyst | budapest

randstad hungary
job type
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job details

job category
job type
reference number
28412 / 29473
randstad hungary
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Cégleírás / Organisation/Department

Our multinational client is establishing a new team in Budapest, to be the first point of contact to internal users. The team will provide support regarding authentication issues, web applications.

Pozíció leírása / Job description

Attend to the mails coming to the team; address client queries and direct the requests/tickets to team to process.

Perform change management and incident management utilizing documented procedures through Service Now (SN) tool

Be the point of contact for the Level 2/3 Team escalation

Must have good work ethic and follow documented process

Elvárások / Requirements

Experience in a customer facing role in multinational environment

Excellent command of English both verbal and written

Customer oriented attitude and great business interaction skills

Attention to detail

Interest in information technology

Amit kínálunk / Offer

multinational working environment

competitive compensation

opportunity to work with diverse teams across the globe

Kapcsolattartó / Information

Dóra Gosztola