configuration manager (itsm) | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
IT/telco
job type
permanent
reference number
28305 / 29332
contact
randstad hungary
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Cégleírás / Organisation/Department

Aegon Global Technology Service (GTS) provides technology infrastructure support as well as business consulting services to the Aegon USA, European enterprise and business partners. The information technology services encompasses regional services, enterprise-wide application services, architecture, product assessment, customer service, internet and messaging, server management, telecommunications, security, data service and more.

We are looking for a Configuration Manager to the Aegon GTS team.

Pozíció leírása / Job description

Document a configuration management (CM) concept that spans the complete development cycle that references industry best practice and supports the use of Agile Methodology.

Identity CM requirements that cover the system, hardware, software, and data/info requirements.

Responsible for maintaining the Configuration Management Business Process Document (BPD).

Participate in CMDB CoP to define and follow global standards.

Improve maturity of the CMDB to adhere to global standards with includes the creation of CI’s.

Guide and train CS/GS Value Streams to give them understanding and ability to control their own assets in CMDB.

Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition.

Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes.

Mentors the CS/GS organization on Configuration Management services, concepts, policies, and procedures.

Provides reports to support compliance and risk assessments on operational assets owned by Corporate Center.

Manage the Cost Management Dashboard monthly process in PowerBI.

Participate in the Aegon Budget Process by providing data inputs.

Elvárások / Requirements

Extensive hands-on working experience of ITSM / ITIL (especially configuration management).

Experience with ServiceNow is recommended (especially on ITSM/ITOM).

Demonstrated ability to organise own work and those of others.

Excellent communication skills with the ability to work across multi-functional teams.

Experience in roles that demonstrate technical leadership and application of system engineering skills, with a track record of delivery.

Confident and effective dealing with stakeholders and end users.

Knowledge of the business processes and organization within relevant value streams.

Experience with Microsoft products: SQL, O365, PowerApps, and PowerBI.

Understand cost management of actuals versus budget.

Knowledge of IT internal controls (Global ITCF).

Amit kínálunk / Offer

- Home office

- Flexible working hours

- Health Insurance

- Yoga classes

- Life Fitness discount

- Training & Development opportunities

- Highly people-centric environment

Kapcsolattartó / Information

Dóra Gosztola

dora.gosztola@randstad.hu


András Sós

andras.sos@randstad.hu