application operator | budapest

randstad hungary
job type
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job details

job category
job type
reference number
30194 / 31647
randstad hungary
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Cégleírás / Organisation/Department

Our partner has more than 40 years of research and development in the field of lottery systems made the company a worldwide leading supplier of lottery products. With more than 9,500 employees, they currently serve more than 400 customers on six continents today and are looking for an application operator at their office in Budapest.

Pozíció leírása / Job description

You will work closely with our customers, functional business units, and software developers to operate the customer’s systems to accomplish operation 24/7. You will report directly to the local Head of Operations.

Let's talk about your tasks and responsibilities.
You will have to:

⦁    Keep running applications for lottery companies
⦁    Monitor lottery system components and events
⦁    Fulfill service requests for the customers
⦁    Execute recurring daily operational tasks
⦁    Troubleshoot application problems and outages according to documentation
⦁    Handle, register and follow up incoming requests/incidents
⦁    Constant communication and support to involved resolver units and partners
⦁    Report
⦁    Participate in calls in case of an outage


Elvárások / Requirements

What we achieve:

⦁    Able to provide professional high-quality support to customers in 24/7 shifts (3x8 hours)
⦁    Excellent English (verbal & written) is mandatory
⦁    Have adequate communication skills, solution focused mind and strong team spirit
⦁    Previous experience in working with ITSM ticketing systems is desirable
⦁    Familiarity with ITIL processes
⦁    Working experience in IT operations
⦁    IT attitude, willingness to learn new systems
⦁    Are open to continuously extend your professional skills
⦁    Stress resistant, team player

Good to have (at least one):

⦁    Knowledge of Unix/Linux operating systems 
⦁    Basic networking backgrounds (TCP/IP)
⦁    Basic database (SQL) knowledge
⦁    Scripting skills (Perl, PHP, Bash, Python or anything similar)
⦁    Several years‘ relevant experience in IT application operation
⦁    Bachelor degree is an advantage

Amit kínálunk / Offer

⦁    Economically stable and growing enterprise in a high-tech environment
⦁    Excellent working atmosphere
⦁    Competitive remuneration package 
⦁    Non-conventional domain: lottery and sports games
⦁    Downtown office, in the heart of Budapest, at the foot of Buda castle
⦁    Open company culture
⦁    Muti-shift work schedule, full time

Kapcsolattartó / Information

Gosztola Dóra

András Deme