l3 voice network engineer | budapest

dóra gosztola, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
105552 / 17737
dóra gosztola, randstad hungary
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Cégleírás / Organisation/Department

Our client is one of the world's leading providers of communications solutions and services. They are operating in 170 countires, and now they are looking for a L3 Voice Network Engineer to their fast growing team.

Pozíció leírása / Job description

- Providing in-depth technical support to customers through AVAYA network or equipment monitoring, localisation and remote repair
- Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
- Cooperating with internal higher level network designers
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
- Provide process improvement input wherever possible, may do proactive jeopardy management
- Organizing technical trainings, knowledge sharing

Elvárások / Requirements

- Fluent English knowledge both written and spoken
- In depth understanding of LAN/WAN/VoIP/SIP/Trunking technologies
- AVAYA CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR experience
- Voice network troubleshooting
- Ability to organize and attend on international conference call and discuss technical issues
- 3+ years relevant experience
- Advantages: AVAYA MM, OneX attendant, ASBC, Desktop Wallboard knowledge

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Kapcsolattartó / Applications

Dóra Gosztola