application support analyst - enterprise systems | budapest

nikolett horváth, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
124551 / 22313
nikolett horváth, randstad hungary
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Cégleírás / Organisation/Department

The Business Support Centre of our partner is a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support and financial services.

Pozíció leírása / Job description

Undertaking Knowledge Transfer from 3rd party providers, other support teams and ensuring that the documentation library for these systems is maintained
Identifying and undertaking Service Improvements to key systems that have been identified by repeat incidents
Close involvement and liaison with our business partners, 3rd Party Suppliers and other IT teams.
Escalation point for all major incidents as necessary.
Being responsible for leading and driving change reviews to ensure effective forward planning
Liaison with Business/Technology teams to ensure effective capacity and performance planning.
Proactive review of Incidents/problems to drive best practice and efficiencies.
Awareness of Audit, Risk, Compliance & Security activity for relevant applications and provide consultancy in the required resolution strategy
Providing on-site or off-site cover for critical production incidents and outages for supported applications.
Participating in testing of changes and developments to existing or new applications

Elvárások / Requirements

University or college degree, preferably in IT field
Confident, fluent English (verbal, written)
Strong problem solving skills
1-2 years of experience in a similar role
Proactive in resolving issues and prioritising appropriately
Excellent time and self-management
Proven logical fault diagnosis ability
Broad exposure to networking, database and Microsoft based bespoke and commercial applications
Ability to translate generic experience and apply to be-spoke applications
Experience of working in an ITIL recognised process driven environment
Configuration and optimisation of application and infrastructure monitoring platforms
Exposure to SOX and or PCI Compliance controls
Familiarity or operational experience of CA Wily
Familiarity or operational experience of Microsoft SCCM
Experience of application release/deployment in accordance with ITIL processes

Amit kínálunk / Offer

multicultural, diverse team with colleagues from over 40 different countries
friendly, collaborative culture & approachable leadership
opportunities for growth & development throughout your career
high-energy place with winning spirit where things move forward every day
Hungary’s greenest, environmentally conscious, award-winning office
various fun company events and volunteer initiatives
car rental and partner discounts in addition to your compensation package

Kapcsolattartó / Applications

Nikolett Horváth