head of hr ssc | budapest

randstad hungary
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job details

job category
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reference number
27901 / 28837
randstad hungary
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Cégleírás / Organisation/Department

We are looking for a Head of HR shared service team on behalf of our SSC client.

Pozíció leírása / Job description

  • Ramp up and coordinate an HR SSC delivery team of 50 people
  • Take part in the transition process of HR roles from European countries
  • Manage the smooth operation of the team through managers and team leaders
  • Ensure the best quality of HR service provided to different countries
  • Manage the HR ticket-system
  • Monitor KPIs to ensure SLAs and service standards are meeting business expectations
  • Be responsible for continuous technology and process improvements to create productivity opportunities
  • Handle escalations and solve operational issues through root cause analysis
  • Propose, monitor and control operational functional budget

Elvárások / Requirements

  • University degree, MBA is an advantage
  • 10+ years of experience in a HR management role
  • At least 5 years in a leadership role for larger teams (50+), preferably within a SSC
  • 8+ years of experience in transactional shared services for HR in an international company environment incl. system implementation & service delivery
  • Excellent English language skills
  • Relevant technical and methodological quality improvements expertise (e.g. Six Sigma, Lean) and experienced in deployment and management of quality improvement processes
  • Very good professional understanding of HR Operations processes and respective IT solutions
  • Proven leadership skills in a matrix organization and the ability to handle multiple stakeholders
  • Strong mindset for customer orientation, costs and flexibility
  • Profound knowledge in MS-Office applications and SAP HCM

Amit kínálunk / Offer

  • Attractive remuneration package will be offered to the right candidate
  • Be part of a globally recognized organisation!

Kapcsolattartó / Information

Győry-Németh Réka