german speaking customer service manager | budapest

randstad hungary
job type
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job details

job category
job type
reference number
27936 / 28900
randstad hungary
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Cégleírás / Organisation/Department

Our prestigious multinational partner is looking for an experienced Customer Service Manager to join their team. The Company is a considerable party in the global energy business, and is in addition, involved in every aspect of the complex energy system that drives our world.

Pozíció leírása / Job description

  • Lead and review operational performance for the team
  • Provide relevant support and work with internal partners and stakeholders
  • Run and analyses relevant reports, review the operational performance of the teams on a regular basis to ensure performance as per agreed service levels
  • Proactively plan, develop and monitor implementation of quality and process improvement by using technology, continuous improvement initiatives, standard methodologies
  • Develop and maintain strong working relationships with key partners
  • Ensure Global Process Standards are embedded and adhered to in day-to-day operations
  • Set goals and clarify expectations, provide regular feedback and conduct performance appraisals, reward and field employees
  • Provide mentoring, guidance and feedback to team members to support long term career development of key talent

Elvárások / Requirements

  • Fluent in English and German
  • 8 years experience in a Business Service Center environment
  • Strong people leadership skills
  • Strong performance leadership skills
  • Outstanding communication skills
  • Strong problem solving and influencing skills
  • Experience using SAP, Siebel and MS Office applications

Amit kínálunk / Offer

  • diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage

Kapcsolattartó / Information