service delivery manager | budapest

randstad hungary
job type
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job details

job category
Customer Service
job type
reference number
28640 / 29744
randstad hungary
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Cégleírás / Organisation/Department

Do you have experience in a leadership or project management position? Would you like to continue your career as Service Delivery Manager in the field of payroll service? We can offer you a great opportunity at one of our multinational clients.

Pozíció leírása / Job description

As a Service Delivery Manager you will be responsible for:

  • ensuring the overall quality and consistency of service delivered to the client, while increasing client satisfaction
  • understanding each client specific process in order to make key recommendations for improvement
  • cooperating with team members in other regions to effectively roll-up data, reports, and roll out new processes relating to the account
  • interacting with the client, meeting or exceeding client contractual Service Level Agreements
  • serving as the first point of escalation internally and externally ensuring effective escalation management, conduct root cause analysis and develop action plans for resolving recurring issues.

Elvárások / Requirements

  • Bachelors degree
  • Minimum of 2 years of related managerial and leadership experience in a service environment
  • Fluent English language knowledge
  • Excellent written and verbal communication skills
  • Ability to maintain priorities
  • Strong organization skills
  • Expertise using MS Office applications

Amit kínálunk / Offer

  • multinational environment
  • challenging tasks
  • working with global teams
  • flexibility

Kapcsolattartó / Information

Győry-Németh Réka