it service desk specialist - italian or dutch speaking | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
Customer Service
job type
permanent
reference number
30553 / 32105
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Greif BSC Europe, is currently recruiting. Their more than 140 years of operation in the packaging industry made them one of the leading companies in the field and now you have the opportunity to take their legacy forward!

From their Budapest office, which is located in the 5th district at Szabadság Square, they are supporting the EMEA region with complex financial solutions.

We are looking for level 2 IT Helpdesk specialists!

Pozíció leírása / Job description

  • Receives inbound Help Desk calls in a professional and timely manner according to IT Services procedures;
  • Captures accurate information from users (name, location, contact number, problem description) into the ticket system. Completely handles user requests within capability;
  • Maintain ownership of assigned tickets through end user follow-up. Enter completed & updated ticket resolutions in problem tracking system;
  • Attempt to resolve outstanding tickets before escalating to other staff. Recommend policies/procedures to improve ticket resolution times;
  • Maintain liaison with all ITS departments and services to keep abreast of policy and procedural changes;
  • Responds to and correctly resolves tickets in a professional and timely manner.

Elvárások / Requirements

  • Excellent English communication skills and intermediate language knowledge in any European secondary languge (Dutch or Italian preferred);
  • Customer troubleshooting skills;
  • Experience in configuration, maintenance and troubleshooting IT system & application problems;
  • Good working knowledge of Microsoft products, MCTS certification is an advantage;
  • Understanding of IT best practises, concepts and administration. ITIL certification is highly preferred;
  • Experience with Infor ERP LN, Lotus, MS NAV or RES is a plus;
  • MS Windows operating systems;
  • Office 365 suite of products, Active Directory;
  • Thin Client and virtualization technologies;
  • End user hardware (PCs, laptops, mobile devices).

Amit kínálunk / Offer

  • Competitive salary and benefits;
  • Multinational, dynamic environment;
  • Modern office in the city center;
  • Stable company background;
  • Long-term career opportunity;
  • Home office opportunity and flexible working hours;
  • Work-life balance.

Kapcsolattartó / Information

Nagy Krisztián

krisztian.nagy@randstad.hu