german speaking helpdesk analyst | budapest

randstad hungary
job type
apply now

job details

job category
Customer Service
job type
reference number
29419 / 30684
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
For some of our positions we conduct video interviews. If you wish to learn more about how to prepare yourself effectively, here are some useful tips & tricks to a successful online introduction.

Cégleírás / Organisation/Department

Are you ready to kickstart your career in a multinational environment where you can use your German skills daily? Do you have a customer-oriented mindset and good analytical skills? Do you show interest in information technology, or have you already gained experience in a service desk analyst position?

Our multinational client is looking for motivated candidates to join their growing team in German-speaking Helpdesk Analyst roles (L1-L2). 

Pozíció leírása / Job description

  • Providing 1st line technical support to customers – taking inquiries by phone and email
  • Dealing with problems for hardware, such as servers, computers and printers, and software programs
  • Asking questions about the problem and explaining possible solutions
  • Coping with common or basic technical issues such as resetting passwords
  • Using automated diagnostic programs to solve network problems
  • Using helpdesk software to log calls with descriptions of issues, progress and solutions
  • Passing calls to a team of 2nd line support analysts if the problem is more complex
  • Receive and record client inquiries and process relevant paperwork/systems 

Elvárások / Requirements

  • Strong German and English language skills
  • Basic knowledge of Windows and MS Office applications 
  • Openness to work in shifts
  • Willingness to learn
  • Customer-oriented mindset and communication
  • Customer service experience is an advantage

Amit kínálunk / Offer

  • Full remote work possibility
  • Complex training programme 
  • Supportive and welcoming environment
  • Health insurance
  • Career perspective
  • Access to several thousand online trainings via one of the biggest providers

Kapcsolattartó / Information

Please apply with your up-to-date English CV.