german speaking helpdesk analyst | budapest

Cégleírás / Organisation/Department

Are you ready to kickstart your career in a multinational environment where you can use your German skills daily? Do you have a customer-oriented mindset and good analytical skills? Do you show interest in information technology, or have you already gained experience in a service desk analyst position?

Our multinational client is looking for motivated candidates to join their growing team in German-speaking Helpdesk Analyst roles (L1-L2). 

Pozíció leírása / Job description

• Providing 1st line technical support to customers – taking inquiries by phone and email
• Dealing with problems for hardware, such as servers, computers and printers, and software programs
• Asking questions about the problem and explaining possible solutions
• Coping with common or basic technical issues such as resetting passwords
• Using automated diagnostic programs to solve network problems
• Using helpdesk software to log calls with descriptions of issues, progress and solutions
• Passing calls to a team of 2nd line support analysts if the problem is more complex
• Receive and record client inquiries and process relevant paperwork/systems 

Elvárások / Requirements

• Strong German and English language skills
• Basic knowledge of Windows and MS Office applications 
• Openness to work in shifts
• Willingness to learn
• Customer-oriented mindset and communication
• Customer service experience is an advantage

Amit kínálunk / Offer

• Full remote work possibility
• Complex training programme 
• Supportive and welcoming environment
• Health insurance
• Career perspective
• Access to several thousand online trainings via one of the biggest providers

Kapcsolattartó / Information

Patrícia Leposa 

patricia.leposa@randstad.hu