dispute resolution specialist | budapest

randstad hungary
job type
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job details

job category
Customer Service
job type
reference number
29313 / 30574
randstad hungary
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Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? Do you speak English fluently? We are looking for an Dispute Resolution Specialist with a dispute, sales support or order management background.

Pozíció leírása / Job description

  • Supporting the standard claims management process driving reduction in the overall dispute value for the EMEA division through SAP.
  • Ensuring that all queries are categorised accurately and documentation is gathered from end customers to support improvement of resolution lead team.
  • Providing guidance to internal customers in relation to handling claims/queries impacting aged debt showing sustained key performance improvements on past due values.
  • Building a strong network and relationship with key stakeholders such as Sales, customer service, in country specialist, plant finance teams and end customer base to support resolution of claims.
  • Implementing improvements to the E2E dispute management process in conjunction with the operations in EMEA agreeing on joint SLA’s.
  • Developing & deploying end customer knowledge management database tracking key specifics on how customers manage claims and adapt this learning into the standard process.
  • Providing monthly root cause analytics on claims volumes and reasons that drive process re-engineering recommendations to reduce challenges or new claims throughout the full Order to Cash process.

Elvárások / Requirements

  • 1-2 years’ experience in a dispute, sales support or order management related role
  • Fluent English language capabilities
  • Track record in achieving and exceeding goals/targets essential
  • Ability to negotiate effectively to drive resolutions.
  • Strong problem solving skills
  • Strong customer focus and service delivery
  • Process Improvement experience, always looking for opportunities to refine the way we do things
  • Strong team player
  • The following would be an advantage:
  • Previous experience of SAP 
  • Strong understanding of the Order to cash process
  • Intermediate to Advanced Excel skills

Amit kínálunk / Offer

  • Modern, supportive work environment
  • Competitive package
  • Training possibilities
  • Home office opportunity
  • Long term career opportunities

Kapcsolattartó / Information

For further information please write an email to nora.czigany@randstad.hu

You can apply directly on our website, or via email!