customer service team leader | budapest

randstad hungary
job type
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job details

job category
Customer Service
job type
reference number
28507 / 29573
randstad hungary
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Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? Do you have people management experience? Have you worked in a customer service field within the SSC sector? We are looking for a Customer Service Team Leader to our prestigious partner within the BSC market.

Pozíció leírása / Job description

-to lead a team of customer support (12 FTE)

-good understanding of the relevant processes and business requirements

-drive process optimization and improvements

-people management task for the team members

-perform a high standard of customer relationship management

-handle escalations

-focusing on achieving internal customer service targets

Elvárások / Requirements

-academic degree

-3+ years of customer service experience ideally from an SSC background

-2+ years in leadership experience

-high level of English language knowledge

-open for new ideas and constantly looking for improvements

-ability to lead people

-good problem-solving skills

-using SAP would be a great advantages

Amit kínálunk / Offer


- outstanding growth opportunities within the international organization

- prestigious and successful company

- nice and professional working environment in a centrally located office

- competitive salary and benefits

- free language courses

- flexible working