customer service manager – german speaking | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
Customer Service
job type
permanent
reference number
27969 / 28937
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? We are looking for a Customer Service Manager with extensive customer service background and people management experience.

Pozíció leírása / Job description

-to lead a team of customer support

-good understanding of the relevant processes and business requirements

-drive process optimization and improvements

-people management task for the team members

-perform a high standard of customer relationship management



Elvárások / Requirements

- Academic degree

-8+ years of customer service experience, Order to cash or in retail services

-5+ years of leadership experience in a multinational SSC environment

-experience in leading leaders

-high level of English and German language knowledge

-open for new ideas and constantly looking for improvements

-ability to lead people

-good problem-solving skills



Amit kínálunk / Offer

-to lead a team of customer support

-good understanding of the relevant processes and business requirements

-drive process optimization and improvements

-people management task for the team members

-perform a high standard of customer relationship management