Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI.
Pozíció leírása / Job description- Coordinating the resolution of major incidents, directing the work of expert colleagues
- Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets
- Coordinating communication during major incidents
- Preparing reports (internal and external) and statistics
- Managing the lifecycle of problem tickets, tracking RCAs
- Organizing and moderating major incident meetings
- Regularly reviewing major incident management processes, proposing solutions to improve efficiency
- Collaboration with other departments and support teams
- Building the knowledge base
- Secondary or higher education in IT, or equivalent professional experience
- 3+ years of relevant professional experience
- ITIL knowledge
- At least intermediate level of English language skills
- Process-oriented thinking
- Excellent problem-solving and communication skills
- Reliability, independence, accurate and precise work
- Team player attitude
- Normal working hours with on-call duty
- Flexible working conditions
- Competitive salary and benefits package
- Opportunity to work on exciting projects with international clients
- Continuous learning and professional development
- A collaborative and innovative work environment
Dóra Gosztola
dora.gosztola@randstad.hu
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