telesales executive.

A telesales executive may have specific responsibilities that depend on the industry, but some common tasks include the following:

• Lead generation: utilizing data provided by telemarketers to generate leads for the personal sales teams.
• Cold calling: reaching out to potential clients to introduce the company's products or services, or calling existing customers to inform them about new products and promotions. The goal is to follow the script and qualify leads who are most likely to make a purchase.
• Direct sales: targeting previous customers to secure repeat business. It can also be supported by convincing promising potential clients to make a purchase.
• Helping customers place orders: their task is to process their clients' orders. Taking orders enables cross-selling, allowing them to offer additional products based on customers' purchasing habits.
• Creating sales reports and managing customer accounts: sets up and manages individual accounts for each client. Can also generate daily reports showing the number of potential and existing customers, as well as sales figures.
• Customer service: handles phone calls from individuals responding to advertisements or direct marketing campaigns. After closing a sale, it’s important to follow up with customers to ensure they are satisfied. Feedback should be documented to help improve the company's services.

A telesales executive, likely working in a call center or the sales department of a large corporation. Their workday mainly involves making calls, documenting these interactions, and preparing reports as needed. The work environment is competitive, as performance is highly emphasized. Because of this, the role and workplace culture require the salesperson to be professional and resourceful. Some companies offer the option to work in a hybrid setup (2-3 days in the office and 2-3 days from home) or fully remote, provided that remote work aligns with the company's goals.

The team members involved in phone sales can include other telemarketers, sales managers, consultants, customer service representatives, marketing professionals, and data analysts. They work together to effectively promote products or services, support each other in communicating with clients, and achieve sales targets. Teamwork and collaboration are essential for developing and executing successful tele-sales strategies.

A telesales executive works 40 hours a week. Although the job typically follows a standard 9-to-5 schedule, overtime or alternative shifts are also common. When selling to international markets, the local working hours are usually aligned with the company's Hungarian schedule. Many telemarketing positions offer flexibility, and part-time options are often available. Larger call centers often provide 24-hour coverage, with shifts rotating among staff. These roles do not involve travel, as product demonstrations and meetings are conducted by in-person representatives.

A telesales executive is a promising entry-level position in sales and marketing, offering a great starting point for a career. The industry provides numerous opportunities for growth. You can choose to specialize in a particular area and become an expert, or pursue a path toward management or sales management roles. Alternatively, phone sales professionals can focus on a specific field and transition into customer service, becoming account managers or client contacts.

There are several advantages to working with a Randstad consultant when searching for a telesales executive position.

• candidate care is our top priority, so we take your needs into account and provide personalized assistance to help you find the job that best matches your assessed preferences
• in addition to interviewing, we support our candidates with CV advice, English language testing and feedback, as well as preparation and materials for client interviews
• through close relationships and communication with our clients, we are able to provide candidates with a comprehensive and thorough information package
• we provide continuous communication and follow-up on both the company's and the applicant's side
• you can find a wide range of job opportunities on our website, and multiple positions can be applied for at the same time
• the open positions within our existing and continuously expanding client base are often not listed on other platforms
• whether you're looking for a fixed-term or permanent position, we help you find the job that best fits you

For telesales executive positions, a secondary education is generally sufficient. However, most employers value experience and skills gained in sales or business-related fields. Strong customer service and communication skills are especially important, as well as good negotiation abilities.

While a specific university or college degree is not always required, having a diploma in business, marketing, or communications can be an advantage. Higher-level positions typically require a higher education qualification. However, it is possible to hold a tele-sales position with a degree in any field. For example, a scientific degree could open opportunities for a tele-sales role within the sales department of a pharmaceutical company. Participating in ongoing training and expanding your industry-specific knowledge can also support a successful career in this field.

As a telesales executive, you need to have confident and assertive communication skills to conduct informative and persuasive conversations with potential customers. It's essential to understand verbal cues and the tone of the clients, and to adapt your message and style accordingly during outreach. Strong communication skills help you clearly explain complex product features. Active listening is equally important, as it enables you to understand customer concerns and tailor your approach to increase satisfaction

It requires emotional intelligence, openness, and empathy to establish rapport over the phone. Collaboration skills with other sales exectuvies are also important, as they can help increase revenue.

As a telesales executive, you need to meet sales quotas. This means convincing customers to purchase the company's products or services, and persuading existing clients to place additional orders. Your negotiation abilities help you persuade buyers to make purchases and handle complaints and customer concerns effectively.

In addition to answering calls, you should also become proficient in using customer relationship management (CRM) software.

A telesales executive persuades prospective and existing customers to choose the company's products or services. Additionally, they reach out to interested parties generated through lead forms provided by the marketing team.

You can find out the average salary range for a telesales executive through our salary calculator.

Being a telesales executive is a promising career that offers opportunities in sales and marketing. With additional qualifications, you can advance to roles such as sales manager or account manager.

If you want to become a successful telesales executive , you'll need to develop essential skills such as strong communication and negotiation abilities, along with being outgoing and confident. By honing these skills to a high level, you'll find it easier to meet and exceed sales targets.

Applying for a telesales executive position is easy: create your profile on Randstad, and browse our job offers near you. Once logged in, you can apply with just one click to the opportunity that interests you on our website!