service desk team leader - french or german speaking | budapest

randstad hungary
job type
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job details

job category
Shared Service Centers
job type
reference number
26998 / 27782
randstad hungary
You do not need to upload a curriculum vitae to apply for this position, moreover as a simple solution you can apply with your Linkedin profile. Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Do you have service desk experience? Have you already coordinated teams and said to be a great leader? If your answer is yes, check the details below, because we are looking for a Service Desk Team Leader for our partner, who is one of the largest providers of information technology, consulting services and business process outsourcing.

Pozíció leírása / Job description

  • providing support regarding customers' complex requests and queries that require higher level of IT knowledge
  • handling escalations
  • answering incoming calls and emails if required in peak hours and emergency situations
  • administration in the service management tool
  • keeping SLA’s and help the team to achieve the target KPI’s
  • performing technical trainings and update training materials
  • being responsible for resource planning and shifting management
  • coordinating the daily work of the team
  • motivating team members

Elvárások / Requirements

  • At least 3 years of experience in IT Help Desk/Service Desk Analyst position
  • Minimum 1 year-experience in people management
  • Advanced English AND French/German knowledge
  • Advanced knowledge of MS Office tools (Excel and PowerPoint)
  • Advanced service management tool knowledge
  • High level of flexibility, multitasking and problem solving skills
  • Interpersonal skills

Kapcsolattartó / Information

If your are interested in the position please send your CV by the "Jelentkezem/Apply" button or write directly to Réka Németh