service center operator | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
IT/telco
job type
permanent
reference number
27386 / 28249
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Our client is a global leader in providing customized, end-to-end gaming solutions to lottery and gaming organizations worldwide. We are looking for Service Center Operators for their growing team.


At the second-level support hub in Budapest all requests from customers are handled and dispatched to the relevant internal department or third party. The team works closely with the customer, functional business units and software developers to operate the customer’s system.

Pozíció leírása / Job description

Handle, register and follow up incoming request/incidents


Constant communication to involved units and partners


Analysis and removal of occurring problems according to documentation


Reporting

Elvárások / Requirements

2-3 years of relevant experience (e.g. as 1st line Agent)


Excellent English (verbal & written) skills


Team player, ready to work in shifts


Previous experience in working with ITSM ticketing systems is desirable


IT attitude, willingness to learn new systems


Bachelor degree is an advantage


Amit kínálunk / Offer

Economically stable and growing enterprise in a high-tech environment


Excellent working atmosphere


Competitive remuneration package

Kapcsolattartó / Information

Dóra Gosztola


dora.gosztola@randstad.hu