service center operator | budapest

randstad hungary
job type
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job details

job category
job type
reference number
27386 / 28249
randstad hungary
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Cégleírás / Organisation/Department

Our client is a global leader in providing customized, end-to-end gaming solutions to lottery and gaming organizations worldwide. We are looking for Service Center Operators for their growing team.

At the second-level support hub in Budapest all requests from customers are handled and dispatched to the relevant internal department or third party. The team works closely with the customer, functional business units and software developers to operate the customer’s system.

Pozíció leírása / Job description

Handle, register and follow up incoming request/incidents

Constant communication to involved units and partners

Analysis and removal of occurring problems according to documentation


Elvárások / Requirements

2-3 years of relevant experience (e.g. as 1st line Agent)

Excellent English (verbal & written) skills

Team player, ready to work in shifts

Previous experience in working with ITSM ticketing systems is desirable

IT attitude, willingness to learn new systems

Bachelor degree is an advantage

Amit kínálunk / Offer

Economically stable and growing enterprise in a high-tech environment

Excellent working atmosphere

Competitive remuneration package

Kapcsolattartó / Information

Dóra Gosztola